Some Skype for Business features and services are limited or unavailable while Agent Anonymity is enabled. ![]() Limitations associated with Agent Anonymity This setting removes the ability to do announced transfers and conference calls. ![]() However this setting does limit ability to transfer calls. It will cause the name of the main line they are using to appear instead of the actual agent's name. This only matters for University callers on Skype for Business as no one else can see the answers line anyway. Some response groups are set up with Agent Anonymity so that other Skype for Business callers cannot see the actual user that picks up phone calls to a response group line. ![]() I can't transfer calls from our response group in Skype for Business.
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